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UltimateBodyIQ Pty Limited (ACN 153 268 403) trading as StretchIQ ("StretchIQ") is committed to ensuring the privacy and confidentiality of your personal information.

StretchIQ must comply with the National Privacy Principles (NPPs) under the Privacy Act 1988 (Cth) and other privacy laws that govern how private sector health service providers like StretchIQ handle your personal information.

The purpose of this Privacy Policy is to clearly communicate to you how StretchIQ handles your personal information. It will give you a better and more complete understanding of the type of personal information that StretchIQ holds about you and the way StretchIQ handles that information.


2.1 StretchIQ’s Legal Obligations

As set out in Part 1 of this Privacy Policy, StretchIQ is required to comply with the NPPs under the Privacy Act 1988 (Cth).

The NPPs regulate how StretchIQ may collect, use, disclose and store personal information and how individuals may access and correct personal information which we hold about them.

In order to provide you with the stretches/exercises that you have requested, StretchIQ will need to collect and use your personal information. If you provide incomplete or inaccurate information to us or withhold personal information from us we may not be able to provide you with the services you are seeking.

In this Privacy Policy, we use the term "personal information" as it is defined in the Privacy Act 1988 (Cth). This means: "information or an opinion (including information or an opinion forming part of a database, whether true or not, and whether recorded in a material format or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion".

Personal information also includes 'sensitive information' which is information such as your race, religion, political opinions or sexual preferences and health information. Information which is 'sensitive information' attracts a higher privacy standard under the Privacy Act 1988 (Cth) and is subject to additional mechanisms for your protection.

2.2 What information does StretchIQ collect?

We collect information from you that is necessary to provide you with the stretches/exercises we promote.

We will usually collect your personal information directly from you. Sometimes, we may need to collect information about you from a third party (such as a relative or another health service provider). We will only do this if you have consented for us to collect your information in this way or where it is not reasonable or practical for us to collect this information directly from you.

StretchIQ does not collect or retain any credit card information, which is used solely for the processing of your order through NAB Transact.

2.3 How does StretchIQ use your information?

StretchIQ only uses your personal information for the purpose you have given the information to us unless one of the following applies:

  • The other purpose is directly related to the purpose for which you have given us the information and you would reasonably expect, or we have told you, that your information is usually disclosed for another purpose or to other third party health professionals and contractors (see paragraphs (a) – (c) below);
  • you have consented for us to use your information for another purpose;
  • StretchIQ is required or authorised by law to disclose your information for another purpose (see paragraph (a) below);
  • the disclosure of your information by StretchIQ is reasonably necessary for the enforcement of the criminal law or a law imposing a penalty or sanction, or for the protection of public revenue.

(a) Common uses
In order to provide the best possible environment in which to treat you, we may also use your personal information where necessary for:

  • activities such as quality assurance processes, accreditation, audits, risk and claims management, patient satisfaction surveys and staff education and training;
  • invoicing, billing and account management; and
  • the purpose of complying with any applicable laws – for example, in response to a subpoena or compulsory reporting to State or Federal authorities (for example, for specified law enforcement or public health and safety circumstances).

(b) Contractors

Where we outsource any of our services or hire contractors to perform professional services we require them to also comply with the Privacy Act 1988 (Cth) (or other relevant privacy legislation) and our Privacy Policy.

(c) Other uses with your consent

With your consent we can also use your information for other purposes such as including you on a marketing mail list, fundraising or research. Please note, however, that unless you provide us with your express consent for this purpose, we will not use your information in this way.

Please note, StretchIQ may use or disclose your personal information as specified above via electronic processes, where available or relevant.

2.4 Access to and correction of your personal information

You have a right to have access to the personal information that we hold about you. You can also request an amendment to your personal information should you believe that it contains inaccurate information.

StretchIQ will allow access or make the requested changes unless there is a reason under the Privacy Act 1988 (Cth) or other relevant law to refuse such access or refuse to make the requested changes.

If we do not agree to change your personal information in accordance with your request, we will permit you to make a statement of the requested changes and we will enclose this with your records.

Should you wish to obtain access to or request changes to your personal records you can ask for our Privacy Officer (see details below) who can give you more detailed information about StretchIQ’s access and correction procedure.

Please note that StretchIQ may recover reasonable costs associated with supplying this information to you.

2.5 Data Quality

StretchIQ will take reasonable steps to ensure that your personal information which we may collect, use or disclose is accurate, complete and up-to-date.

2.6 Data Security

StretchIQ will take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect your privacy.

StretchIQ will destroy or permanently de-identify any of your information which is no longer needed.

2.7 If you have a complaint about privacy issues


(a) you have questions or comments about this Privacy Policy;
(b) StretchIQ does not agree to provide you with access to your personal information; or
(c) you have or a complaint about our information handling practices,
(d) you can lodge a complaint with or contact our Privacy Officer on the details below or directly with the Federal Privacy Commissioner.

2.8 How to contact us

  • By letter: Privacy Officer, StretchIQ, Terrace 1 / 36 Bydown Street, Neutral Bay, NSW 2089, Australia
  • By email:

2.9 Currency

This Privacy Policy was last updated in December 2011 and may change from time to time. The most up-to-date copy can be obtained by contacting us using the above-mentioned details.


This section of our Privacy Policy explains how we handle your personal information which is collected from our website

This Privacy Policy applies to your use of our website and the use of any of the facilities on our website.

3.1 Collection

When you use our website, we do not attempt to identify you as an individual user and we will not collect personal information about you unless you specifically provide this to us.

Sometimes, we may collect your personal information if you choose to provide this to us via an online form or by email, for example, if you:

  • submit a general enquiry via our contacts page;or
  • send a written complaint or enquiry to our Privacy Officer.

When you use our website, our Internet Service Provider (ISP) will record and log for statistical purposes the following information about your visit:

  • your computer address;
  • your top level name (for example, .com,.gov, .org, .au etc);
  • the date and time of your visit;
  • the pages and documents you access during your visit; and
  • the browser you are using.

Our web-site management agent may use statistical data collected by our ISP to evaluate the effectiveness of our web-site.

We are, however, obliged to allow law enforcement agencies and other government agencies with relevant legal authority to inspect our ISP logs, if an investigation being conducted warrants such inspection.

3.2 Cookies

A "cookie" is a device that allows our server to identify and interact more effectively with your computer. Cookies do not identify individual users, but they do identify your ISP and your browser type.
This website uses temporary cookies. This means that upon closing your browser, the temporary cookie assigned to you will be destroyed and no personal information is maintained which will identify you at a later date.
Personal information such as your email address is not collected unless you provide it to us. We do not disclose domain names or aggregate information to third parties other than agents who assist us with this website and who are under obligations of confidentiality. You can configure your browser to accept or reject all cookies and to notify you when a cookie is used. We suggest that you refer to your browser instructions or help screens to learn more about these functions. However, please note that if you configure your browser so as not to receive any cookies, a certain level of functionality of the StretchIQ website and other websites may be lost.

3.3 Links to third party websites

We may create links to third party websites. We are not responsible for the content or privacy practices employed by websites that are linked from our website.

3.4 Use and disclosure

We will only use personal information collected via our website for the purposes for which you have given us this information.
We will not use or disclose your personal information to other organisations or any one else unless:

  • you have consented for us to use or disclose your personal information for this purpose;
  • you would reasonably expect or we have told you that your information is usually used or disclosed to other organisations or persons in this way;
  • the use or disclosure is required or authorised by law;
  • the use or disclosure will prevent or lessen a serious or imminent threat to somebody's life or health; or
  • the disclosure is reasonably necessary for law enforcement functions or for the protection of public revenue.

If we receive your email address because you sent us an email message, the email will only be used or disclosed for the purpose for which you have provided and we will not add your email address to an emailing list or disclose this to anyone else unless you provide us with consent for this purpose.

3.5 Data quality

If we collect your personal information from our website, we will maintain and update your information as necessary or when you advise us that your personal information has changed.

3.6 Data Security

StretchIQ is committed to protecting the security of your personal information. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of information. We will take all reasonable steps to prevent your information from loss, misuse or alteration.

If you choose to complete our online forms or lodge enquiries via our website, we will ensure that your contact details are stored on password protected databases.

Staff members associated with website maintenance have access to our website's backend system. This is password protected. Our website service is also password protected.

3.7 Access and correction

If you wish to obtain information about how to access or correct your personal information collected via our website, please refer to clause 2.4 of this document.